Obtaining and analyzing customer feedback is a crucial activity that provides valuable insights into the company’s core services and helps drive business forward. Always striving to be a vendor of choice, AMC Bridge annually conducts a Customer Satisfaction Survey to determine how well the company’s services meet customer expectations and evaluate their level of trust and loyalty to our business.
Summing up the 2021 survey results, we are proud to reveal that:
- Overall, 91% of clients are satisfied with AMC Bridge services.
- 90% of respondents are satisfied with the Quality of services. Furthermore, this index shows stable growth in comparison to previous years.
- 94% of respondents are satisfied with the Competence aspect of services AMC Bridge provides.
Compared to the previous year, Quality and Competence satisfaction increased by 2% and 3% respectively.
Along with that, AMC Bridge work efficiency in pandemic also shows consistently good numbers:
- 96% of respondents say AMC Bridge work is as efficient as usual.
- 96% of clients confirm they have a sufficient level of communication with the Account Managers on their projects.
According to the 2021 survey results, Quality, Reputation, and Recommendation are the main reasons our clients were choosing AMC Bridge in 2021. These key aspects continue to keep their leading positions among other reasons.
What’s more, this year we have an exceptionally vast number of testimonials received from our clients. Here are some of them that we’d like to share with you:
“A very professional team from account management, customer relationship and technical competence.”
Director Product Management, Ansys
“The engineers at AMC Bridge are an essential part of our team. They take great pride in their expertise and in the quality of their code. It is a pleasure to have them on our team.”
Director of Engineering, aPriori
“AMC Bridge has always been incredibly professional, amazingly knowledgeable, and great keeping the client informed every step of the way.”
Manager, Robotics Business Dept.
“AMC Bridge staff and management show competence beyond software development per se as they are also able to assist with finding an optimal approach to the problem.”
Professor, University College London
About AMC Bridge
AMC Bridge is a vendor of choice for software development services in the areas of computer-aided design, engineering, manufacturing, and construction. Since 1999, we have been delivering solutions for CAD, CAE, CAM, PDM, BIM, and PLM applications. We have participated in the development of commercial software products and custom solutions for the engineering markets based on a variety of platforms, from desktop and web to mobile and cloud.