Switching to WFH was the immediate decision of AMC Bridge, in order to protect the health and well-being of our employees from COVID-19. While having our employees protected, we concentrated on continued servicing our clients at the highest possible level. It required quick technological and organizational adjustments and went quite smoothly.
All the required arrangements to support seamless work with the clients were made. We allowed our employees to take home all the necessary office equipment and secured their connection to the work resources with increased communication capacity, virtual private network, and shared development tools. Our processes and workflows were updated accordingly.
Our clients’ satisfaction was surveyed to explore the impact of WFH. The survey results confirm our assumptions and prove that the steps taken were right. The clients have confirmed as follows:
- 98% — AMC Bridge works as efficiently as from the office
- 100% — Sufficient communication with the AMC Bridge Account Managers on their projects.
Also, our clients appreciated our teams’ work and the overall quality of the AMC Bridge services in their feedback:
“Your team has done a tremendous job of continuing to function in these difficult times. If I was not aware of the situation, I would think they are in the office and had not experienced any disruption. They are doing a great job.”
Thomas Turner, ARAS
“I really appreciate the engineers/team members from AMC Bridge that proactively make recommendation for changing the process, product or otherwise.”
Jason Chan, MakerBot Industries LLC
“Overall, the team is doing a wonderful job in these stressful times, thank you!”
Beth Crowell, Amadeus Hospitality, Inc.
The WFH Conditions 2020 survey confirmed that decisive actions taken early in the year, while protecting health and well-being of company’s employees, allowed our clients to continue receiving the uninterrupted high level services.
AMC Bridge continues to strive for being Employer of choice for our employees and Vendor of choice for our customers.
